Clear guidance for eligible returns, damaged goods, cancellations, and refunds.
Unless an exclusion applies, customers may request a return within 30 days after recorded delivery. Items should be unused, uninstalled, unwashed, complete, and in original protective packaging where reasonably possible.
Personalized goods, gift cards, clearly marked final-sale products, used fragrance products, used candles, or goods that cannot be resold for hygiene or safety reasons may be excluded where permitted by law.
Contact support promptly with photographs and the order number. Available remedies may include replacement, repair, price adjustment, or refund as required by applicable law.
For discretionary returns, transport costs may be deducted from the refund or paid by the customer unless local law requires otherwise. Verified faulty or incorrect orders should not be charged ordinary return shipping.
Approved refunds are issued to the original payment method after returned goods are received and inspected. Banks and payment processors may require additional settlement time.
Contact support before fulfillment. Once packed, shipped, or handed to a carrier, an order may need to follow the normal returns process.
Orders placed through an external marketplace are generally governed by that marketplace's return workflow and mandatory consumer protections.