Delivery timing, packaging, rates, and damaged parcel guidance.
In-stock orders are generally prepared within 1–3 business days. Processing may take longer during launches, holidays, or high-volume periods.
Standard shipping is complimentary on eligible orders over $150 and otherwise charged at the rate shown at checkout. Estimated delivery windows begin after an order leaves the warehouse.
Availability, duties, taxes, brokerage charges, and carrier fees vary by destination. Production checkout should clearly identify which charges are collected in advance and which may be due on delivery.
Stone, glass, ceramic, and oversized pieces may ship separately or use additional protective packaging.
Photograph the outer packaging, shipping label, internal packaging, and damaged product, then contact support promptly with your order number.